Dadu Game Privacy Policy

01 Who We Are

This Privacy Policy applies to the Dadu Game platform, accessible at dadugame.app and through the Dadu Game mobile application. When we say "Dadu Game", "we", "us" or "our" in this document, we are referring to the entity that operates the Dadu Game platform and is responsible for the processing of your personal data.

Dadu Game is an online gaming platform built specifically for players in Pakistan. We offer sports betting — with a particular focus on cricket, PSL, T20 and international matches — alongside a casino section featuring slots, live dealer tables and more. All transactions are conducted in PKR using Pakistani payment methods including JazzCash, Easypaisa, Raast and bank transfer.

This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, how we use it and the choices you have regarding your information. Please read this policy in conjunction with our Terms and Conditions.

02 What Data We Collect

We collect personal information in the following categories:

We collect data directly from you when you register, verify your account, make a payment or contact support. We also collect data automatically through cookies and similar technologies when you browse the platform. We do not collect sensitive categories of data such as biometric information, health data or political opinions.

03 How We Use Your Data

We use the personal data we collect for the following purposes:

• Account creation and management — to register your account, verify your identity and age, and keep your profile accurate and up to date.
• Platform operation — to process your bets, deposits, withdrawals and game sessions, and to provide the core services you signed up for.
• Payment processing — to facilitate PKR transactions through JazzCash, Easypaisa, Raast and bank transfer, and to verify that payment methods belong to the account holder.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, duplicate accounts and other breaches of our Terms and Conditions.
• Customer support — to respond to your queries, resolve disputes and handle account issues efficiently.
• Responsible gaming — to monitor gaming behaviour patterns and offer responsible gaming tools where appropriate, such as deposit limits and self-exclusion.
• Platform improvement — to understand how players use the platform, identify issues and prioritise improvements based on real usage data.
• Marketing communications — to send you information about promotions, bonuses, new games and seasonal betting offers (such as PSL promotions), where you have not opted out.
• Legal compliance — to meet any legal or regulatory obligations that apply to us as an online gaming platform.

We only use your data for the purposes for which it was collected, or for closely related purposes that you would reasonably expect. If we need to use your data for a materially different purpose, we will notify you and, where required, seek your consent.

04 Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contractual necessity — processing your data is necessary to perform the contract between you and Dadu Game, i.e., to operate your account and deliver the services you signed up for.
• Legitimate interests — we have a legitimate interest in preventing fraud, maintaining platform security, improving our services and communicating with you about your account. We balance these interests against your privacy rights.
• Legal obligation — some processing is required for us to comply with applicable laws, such as anti-money laundering obligations and age verification requirements.
• Consent — where we rely on consent (for example, for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you have questions about the specific legal basis we rely on for any particular processing activity, you are welcome to contact our support team for clarification.

05 Data Sharing & Third Parties

We do not sell, rent or trade your personal data. We share your information only with the following categories of trusted third parties, and only to the extent necessary:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers — we use specialist third-party services to verify CNIC documents and confirm age during the account verification process.
• IT infrastructure and hosting providers — companies that provide the servers, databases and cloud infrastructure that power the Dadu Game platform.
• Customer support software providers — tools that help our support team manage live chat and email interactions with players.
• Analytics providers — services that help us understand platform usage patterns through aggregated and anonymised data.
• Anti-fraud and security services — specialist providers that help us detect suspicious activity and protect the integrity of the platform.

All third-party service providers are required to handle your data in accordance with applicable privacy standards and are prohibited from using your data for their own marketing or purposes unrelated to the services they provide to Dadu Game.

We may also disclose your data where required by law — for example, in response to a valid legal request from a court or enforcement authority — or where necessary to protect the rights, property or safety of Dadu Game, its players or others.

06 Payment Data

When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, your payment is processed directly through the respective provider's secure infrastructure. Dadu Game receives only a masked transaction reference and confirmation status — we do not have access to your mobile wallet PIN, bank account password or full card details at any point.

We retain transaction records — including amounts, dates and masked payment references — as part of your account history. This is necessary for account management, dispute resolution and compliance with financial record-keeping requirements.

All deposits and withdrawals on Dadu Game are conducted in PKR (Pakistani Rupees). We do not process transactions in foreign currencies and do not apply currency conversion charges.

To protect against fraud and money laundering, we may request additional documentation before processing a withdrawal — such as proof of identity or a bank statement showing the account is registered in your name. This is a standard security procedure applied consistently and is not a reflection on your individual account standing.

07 Cookies & Tracking Technologies

Dadu Game uses cookies and similar tracking technologies on the website and in the mobile app. A cookie is a small text file stored on your device that helps us recognise you and remember your preferences across sessions.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. You cannot opt out of these without affecting platform functionality.
• Preference cookies — remember your settings such as language preference, notification choices and display options.
• Analytics cookies — help us understand how players navigate the platform, which pages are most visited and where users encounter difficulties, so we can improve the experience.
• Security cookies — used to detect and prevent fraudulent login attempts and suspicious activity patterns.

We do not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

08 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to allow for dispute resolution, fraud investigation or legal compliance purposes. Specific retention periods include:

• Account and identity data — retained for the duration of your account and for a period after closure to meet legal obligations.
• Transaction and financial records — retained for the period required by applicable financial record-keeping standards.
• Gaming history — retained for account management and responsible gaming monitoring purposes.
• Support communications — retained for a reasonable period to allow for follow-up on unresolved issues and to improve support quality.
• Technical and usage data — typically retained in aggregated or anonymised form for platform analytics; identifiable technical logs are retained for a shorter period.

When data is no longer needed and the retention period has expired, we securely delete or anonymise it. If you request account closure, we will process your request and delete identifiable data in accordance with these retention guidelines, except where retention is required by law.

09 Your Rights

As a Dadu Game player, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you at any time.
• Right to rectification — if any information we hold is inaccurate or incomplete, you can ask us to correct it. You can update many details directly through your account settings.
• Right to erasure — in certain circumstances, you can ask us to delete your personal data. Note that we may not be able to fulfil erasure requests where retention is required by law or where your account has outstanding balances or unresolved disputes.
• Right to restrict processing — you can ask us to pause certain processing activities while a concern is being investigated.
• Right to data portability — you can request a copy of your data in a commonly used, machine-readable format.
• Right to object — you can object to processing carried out on the basis of legitimate interests, including direct marketing. We will always honour objections to marketing communications.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting past processing.

To exercise any of these rights, contact our support team through live chat or by emailing [email protected]. We will respond within a reasonable timeframe and will not charge a fee for reasonable requests. We may need to verify your identity before processing a data rights request.

10 Children's Privacy

Dadu Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and we may request a copy of your CNIC or other age-verification documents before activating full account features.

If we become aware that a registered account belongs to someone under 18, we will close the account immediately, void any balances or bonuses, and securely delete the associated data. If you believe a minor has registered an account on our platform, please notify our support team immediately so we can take action.

Parents and guardians are encouraged to use parental control tools on shared devices to prevent minors from accessing online gaming platforms.

11 Security

Dadu Game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive data at rest.
• Access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
• Regular security reviews and vulnerability assessments of our platform infrastructure.
• Two-factor authentication options for player accounts to add an extra layer of protection.
• Automated fraud detection systems that flag suspicious account activity in real time.

While we work hard to protect your data, no security system is completely impenetrable. We encourage you to use a strong, unique password for your Dadu Game account and to never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately and change your password without delay.

In the event of a data security incident that could affect your rights or interests, we will notify affected players promptly and take all necessary steps to contain and remediate the incident.

12 Marketing Communications

From time to time, we may send you promotional communications about bonuses, new casino games, PSL betting offers, seasonal promotions and platform updates. We send these communications only by email or through in-app notifications on the Dadu Game platform.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your account settings.
• Clicking the unsubscribe link at the bottom of any marketing email.
• Contacting our support team and requesting to be removed from marketing lists.

Please allow up to 48 hours for opt-out requests to take effect across all communication channels. Note that opting out of marketing does not affect transactional messages — we will still send you essential account communications such as deposit confirmations, withdrawal notifications and security alerts.

We do not send marketing communications via SMS or third-party messaging apps. Any message claiming to be from Dadu Game through an unofficial channel should be treated with caution and reported to our support team.

13 Changes to This Privacy Policy

Dadu Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will notify you through the platform — typically via a banner notification on the website, an in-app message or an email to the address registered on your account.

The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically so you are always aware of how your data is being handled. Your continued use of Dadu Game after a change has been communicated constitutes your acceptance of the updated policy.

If you disagree with a material change to this policy, you have the right to close your account and request deletion of your data, subject to the retention requirements described in Section 8.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with us: